Use case
You own the portal and want to check your plan and next bill, upgrade, change your card, download an invoice or cancel. Only the portal owner can see the subscription page.
Open your subscription
In the sidebar, open Settings and click Profile and account.
Open the Subscription tab. Under Manage subscription you see your current plan and your next bill.
Your plan and next bill
The top of the page shows the plan you are on and, under Next bill:, the amount and the date you will be charged.
On a seat-based plan, a Breakdown line shows the base plan price plus the extra seats you use. Seats are the portal owner, admins and team members. Clients don't use seats. Learn more in our seat pricing article.
Upgrade your plan
Below your plan, pick the billing period with the Monthly or Yearly tab.
On the plan you want, click Upgrade. Each plan card shows its price and, on seat-based plans, the price per Extra seat:.
In the Upgrade subscription window, click Confirm. If you don't have an active paid subscription yet, you go to checkout instead.
The change applies right away and the price difference for the rest of the current period is charged to your default card. Only plans that cost the same or more than your current plan are listed. To move to a cheaper plan, contact support. You can compare plans on the pricing page.
Payment methods
The Payment methods section lists your saved cards. The card marked Default is charged for your bills. To switch cards, follow How to change your payment method.
Download your invoices
The Invoices section lists your paid ManyRequests invoices with their Date, Invoice number and Amount. Click Download on a row to open the PDF.
Cancel your subscription
At the top of the Subscription tab, click Cancel subscription.
Pick the main reason: Too expensive, Switching to another service provider, Customer service was poor, The service is no longer needed or Other (then tell us more under Comments).
Optionally, add feedback under Anything else you'd like to tell us?, then click Proceed.
Your subscription doesn't stop right away. It stays active until the end of the period you already paid for, and the page shows "Your subscription will end on" with the date. If you change your mind before that date, contact support to keep your subscription.
Frequently asked questions
Can I pause my account?
No. You can't pause your ManyRequests subscription. You can keep it running or cancel it, and we keep your data for 30 to 90 days after it ends. If you need a break, contact support and we'll help you choose. Pausing is only available for the subscriptions your clients buy from you (see How to disable the cancel or pause subscription option). Also see Can you pause your ManyRequests account?.
What happens when my subscription ends?
You and your admins can't use the dashboard until you subscribe again. When you log in, you are taken to the subscription page to pick a plan. We keep your data (requests, clients and services) for 30 to 90 days after cancellation in case you want to come back.
Can I get a refund?
See our refund policy. You can find the invoice date in the Invoices section.