Our refund guidelines
We want you to feel confident about your subscription. If you signed up for a paid plan by mistake, we're happy to refund you under these conditions:
Monthly plans: contact us within 72 hours (3 days) of the invoice date for a full refund.
Yearly plans: contact us within 72 hours (3 days) of the invoice date for a full refund.
Before we issue the refund, your subscription has to be cancelled or moved to the plan you meant to choose. We can do that for you when you contact us. To cancel yourself, follow How to manage your ManyRequests subscription.
Refunds for extra seats
If you were billed for team members or admins that were added to your portal by mistake, we refund the prorated charges for those seats, as long as you contact us within 72 hours (3 days) of the invoice date. Remove those members from your portal before you reach out. Clients don't use seats.
Find your invoice date
As the portal owner, go to Settings > Profile and account and open the Subscription tab. The Invoices section lists your paid ManyRequests invoices with their Date, Invoice number and Amount. Click Download to get the PDF.
How to request a refund
To request a refund, contact our support team through the chat in your portal. Tell us the invoice number and why you need the refund. Our team will review your request and get back to you quickly.