How to Enable Chat Messaging on the ManyRequests Platform (Admin view)
On your Dashboard, go to Settings > Modules and Extensions
Click on Messaging
Make sure it's enabled
How to Start a Chat with Clients / Organizations (Admin View)
On your Dashboard, go to Messages
Click on the + icon to start a New Chat
On the pop-up, you can start a New Chat with Clients or Organizations
Note: You can also add in clients of the same organization by selecting their names on the drop down.
Click the Create button
Craft your message
Hit Send
How to Start a Chat with the Agency (Client View)
On your Dashboard, head over to Messages
Click on the + icon to start a New Chat
On the pop-up, you can start a New Chat with the Agency or members
Note: You can also add in members of the same organization by selecting their names on the drop down.
Click the Create button
Craft your message
Hit Send
How to Edit / Delete Messages (Admin / Client View)
Hover over the message you want to edit / delete
Click on the desired icon
How to Delete the entire Chat (Admin / Client View)
On Messages, select the desired chat to delete
On the right hand side, look for the vertical three dots
Click on the vertical three dots and select Delete chat