Skip to main content

How to edit or delete messages

Edit or delete chat messages, see who can do it, and what (Edited) and removed messages look like.

Written by Gabriel Lecointere

Use case: You sent a chat message with a typo or outdated information. Instead of sending a correction, you fix the message or remove it.

Who can edit or delete messages

  • Everyone, including clients, can edit and delete their own messages.

  • Portal admins and admins can also edit and delete messages sent by anyone.

How to edit a message

  1. Click Messages in the sidebar and open the conversation.

    Messages item in the sidebar

  2. Hover over the message. A toolbar appears at the top right of the message.

    Hover toolbar on a message with the reaction, edit and delete icons

  3. Click the pencil icon.

  4. Change the text.

  5. Click Save. Click Cancel to keep the original.

    Message open for editing with Cancel and Save buttons

You can change the text and formatting, but you can't add files while editing. Edited messages show (Edited) next to the time; hover over it to see when the message was changed.

Message marked Edited next to the time

How to delete a message

  1. Hover over the message and click the trash icon.

  2. In Delete message?, click Confirm.

    Delete message confirmation dialog

The message is replaced with This message has been removed for everyone in the conversation. Deleting can't be undone.

A deleted message showing This message has been removed

On a phone or tablet

There's no hover on touch screens. Tap the three-dots menu at the top right of the message and choose Edit or Delete.

Related articles

Did this answer your question?