Use case: your free trial is about to end, or a payment for your ManyRequests plan didn't go through. You want to know what your team and your clients will notice, and how to get back in.
Before your trial ends
While you're on the free trial, the portal owner sees a banner at the top of the dashboard: Your trial ends in N days. Click it to open your subscription page.
Three days before the end, the portal owner gets an email: "Your trial for ManyRequests will expire in 3 days".
To keep going without interruption, pick a paid plan before the trial ends: go to Settings > Profile and account and open the Subscription tab.
When your trial ends or your subscription lapses
Your subscription lapses when it's no longer active, for example when the trial ends without a paid plan, when you cancel and the paid period is over, or when a payment for your plan can't be collected. The portal owner gets an email when the trial ends.
Who or what | What happens |
Portal owner | Is taken to the subscription page (after a trial) or to the checkout for their current plan (after a lapsed paid subscription) whenever they open the dashboard, and sees a red banner: Your trial has ended. Please upgrade your subscription. Click to continue. or Your subscription has ended. Profile and account settings stay available. |
Admins | See an error: "The subscription of this portal has ended. Please contact the portal owner." They can still log out and reach their own profile settings. |
Clients | Can still log in and see their requests, files and messages. |
API, Zapier and MCP server | Calls are refused with "Your subscription has ended." until you reactivate. |
Your data | Stays in your portal. Nothing is deleted when the trial ends or the subscription lapses. |
Tell your clients: clients can still post comments and send messages while your subscription is lapsed, but you won't be able to work in the dashboard. Reactivate quickly so nobody is left waiting.
How to reactivate
Log in as the portal owner. You land on your subscription page, or on the checkout for your current plan if a paid subscription lapsed. You can also click the red banner.
Choose a plan and billing period, and pay. If your last payment failed, update your card under Payment methods on the same page first.
Once the payment goes through, you and your admins can use the dashboard again, and API tokens work again. Everything is where you left it.
Need more time to decide? Contact our support team through the chat before your trial ends.
If you cancel
After you cancel, your portal stays active until the end of the period you paid for. After that, we keep your data for 30 to 90 days in case you want to come back. See How to manage your ManyRequests subscription and What happens to your client portal when you pause your account.