Use case: A request is done, or it is not going anywhere, and you want it out of your active work without losing its history. ManyRequests gives you two "finished" statuses, Completed and Closed, plus deleting for requests you do not want to keep.
The short version
Use Completed when the work was delivered. This is the only status that asks the client for a review.
Use Closed to archive a request that was not delivered: cancelled, paused or put on the back burner.
Delete a request only when it should not be there at all, such as a duplicate or a test. You can still restore it later.
In request lists, Completed and Closed requests behave the same way: both leave the Open tab, and both show up together under Completed (admins) or Closed (team members and clients).
Completed | Closed | Deleted | |
Shown in the Open tab | No | No | No |
Shown in the Completed / Closed tab | Yes | Yes | No |
Counts toward the service's Max concurrent requests | No | No | No |
Client is asked for a review (when Request reviews is on) | Yes | No | No |
Comments locked (when Disable comments on completed requests is on) | Yes | Yes | n/a |
How to bring it back | Change the status | Change the status | Restore it |
Choose which statuses count as Completed and Closed
Go to Settings > Modules and extensions > Requests.
Pick a status under Completed status and another under Closed status.
Click Save changes.
Each one must be a different status. You can rename them or pick any of your custom statuses (see How to create custom project statuses).
Mark a request as Completed
Your team: open the request and pick Completed in the Status dropdown on the right, or use Mark as complete in the three-dot menu.
Your clients: clients click Mark as completed at the top of the request.
If Request reviews is turned on, the client is asked to Leave a review. Submit saves the review and completes the request, Skip completes it without a review, and Cancel leaves it open. When your team completes the request, the client can still leave a review from the request's activity.
Read more in Client reviews on completed requests.
Close (archive) a request
There is no separate Archive button: closing a request is how you archive it.
Open the request.
Click the Status dropdown on the right.
Select Closed.
The request keeps all its comments, files and time entries. To reopen it, pick another status.
Find your finished requests
Go to Requests. Admins open the Completed tab; team members and clients see the same list under Closed. Both statuses appear in that tab.
Delete and restore requests
To delete a request, open it and choose Delete in the three-dot menu. You need the permission to delete requests.
Deleted requests are not shown in your lists, but they can be restored:
Go to Requests and use the List view.
Click Filters and turn on Include only deleted requests.
Select the requests you want back and click Restore.
Tips
Stop replies on finished work: turn on Disable comments on completed requests to lock comments on both Completed and Closed requests. See How to lock comments on completed requests.
Free up a slot: completing or closing a request frees a slot when the service limits concurrent requests, so the next queued request can start (see How to use Queue).
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