Plan: Custom portal domains are available on plans with custom domain support. If you don't see Custom portal domain in your settings, your plan doesn't include it.
Use case: Instead of reaching your portal through the ManyRequests subdomain, you want clients to use your own branded address, like portal.youragency.com.
How to set up a custom portal domain
Go to Settings > Portal and open the Advanced tab.
Next to Custom portal domain, click Manage custom domain.
In the Domain field, type the subdomain you want to use, for example portal.youragency.com, and click Add domain. You must use a subdomain, not your main domain (youragency.com).
The page now lists the DNS records to add at your domain provider:
One CNAME record that points your subdomain to ManyRequests.
One or more TXT records used to issue the SSL certificate. They can take a few seconds to appear. If there are several, add every one of them: they share the same name and all are required.
Copy each Name and Value exactly as shown.
After adding the records at your domain provider, click Validate next to each record. Each record shows Pending until it is found, then Verified. If a check fails, fix the record and click Re-validate.
When all records are verified, the page shows Domain configured and your portal is available at your new address.
DNS changes can take from a few hours up to 48 hours to spread across the internet. Your custom domain may not work right away during that time. This is normal.
How to check if your domain has propagated
Go to a free DNS checker such as whatsmydns.net or dnschecker.org.
Enter your custom domain, for example portal.youragency.com.
Select CNAME as the record type and search.
Green checkmarks mean the record has reached that region. If some regions still show an old value, wait and check again.
How to change or remove your custom domain
Change: on the same page, click Edit, click Continue in the Change domain window, enter the New domain and click Update domain. The new domain needs new DNS records. Your current domain keeps working for 24 hours after the new one is verified.
Remove: click Remove custom domain and confirm with Yes, remove domain. Your portal is then only available on the default subdomain.
Frequently asked questions
Does my ManyRequests subdomain stop working?
No. Your default subdomain keeps working after you add a custom domain.
Why does verification fail?
Check that the CNAME and every TXT record are added exactly as shown, with no extra characters, and that you used a subdomain. Some providers add your domain to the name automatically, so enter only the part shown in Name.
To send emails from your own domain too, see How to set up a custom email domain.