What Are Default Services?
Default Services are always-visible services that appear for all clients in the request form, whether they’re new or existing, paying or not.
When this option is enabled:
The service appears to all clients in the portal
Clients can create unlimited requests using this service (unless otherwise limited)
It will not expire or disappear after they make a purchase
It will remain permanently available unless manually disabled by the portal admin
Clients are still subject to the Concurrent Request limit set on the service
This is useful for:
Trial services
Always-on support queues
General request submission during onboarding
📌 Use Case:
Imagine you run a design subscription agency and want every client—whether they're on a paid plan or not—to be able to submit requests under a general or introductory service like “Trial Design Task” or “Basic Creative Request.” You want it to always be visible in the request form without requiring a purchase.
This is exactly what Default Services are for.
How to Create a Default Service
On your Dashboard, go to Services
Create a Service
Customize the Service Type and Service Details
Set a Price and other parameters
Make sure to enable "Make this the Default Service"
Customize the Request Form as needed
Click on Save