š Use Case
You want the automated notifications your clients receiveā like requests, updates, invoice reminders, and onboarding emailsā to come from your own domain, such as [email protected], instead of the default ManyRequests address. This keeps your communication consistent and fully branded.
How to Set Up a Custom Email Domain
On your dashboard, click Settings on the left sidebar, then select Portal.
At the top of the Portal settings page, click the Advanced tab.
Under Advanced, locate Custom Email Domain and click Set up Custom Domain.
āIn the Email Address field, type in the email address you want to send notifications fromā for example, [email protected]. Then click Add Email Domain.
āOnce added, you will see a success message: āCustom email domain added successfully. Please configure your DNS records.ā ManyRequests will generate two DNS records that you need to add to your domain provider. Add both records exactly as shown on the screen.
āOnce youāve added both records to your domain provider, click Validate next to each record in ManyRequests. The status will update from Pending once each record is confirmed.
āAfter adding your DNS records, it can take anywhere from a few hours to 48 hours for the changes to fully propagate. During this time, your custom email domain may not be immediately activeā this is completely normal.
How to Check if Your Domain Has Propagated
You can use a free DNS checker tool to monitor your domain propagation in real time.
Go to whatsmydns.net or dnschecker.org
Enter your domainā for example, youragency.com
Select TXT as the record type
Click Search
Green checkmarks indicate propagation is complete in that region. If some regions still show the old value, propagation is still in progressā give it more time and check again.
Note: Copy the DNS record values directly from the ManyRequests screen using the copy icon next to each field. The TXT record value in particular is very long, and any missing character will prevent validation from succeeding.