ManyRequests doesn't issue refunds itself. You send the refund outside the platform, in Stripe or by your own payment method, and then update the client's services in ManyRequests so their access matches the refund.
Important limitations
There is no refund button in ManyRequests.
Refunds you send outside the platform don't sync back. The invoice keeps its Paid status.
You need one extra step in ManyRequests to reflect the refund for the client.
Refunds for Stripe payments
Step 1: Issue the refund in Stripe
Log in to your Stripe dashboard.
Find the customer and the related payment.
Refund it in Stripe as usual.
At this point the refund exists only in Stripe.
Step 2: Cancel the subscription in ManyRequests
First, open the organization:
Go to Users > Clients and open the Organizations tab.
Click the client's organization. It opens on Services and subscriptions.
Hover over the subscription card, click the three dots and choose Cancel.
Pick how to cancel:
Cancel immediately ends the subscription now. This is usually the right choice after a full refund.
Cancel at period end lets the client keep access until the current period ends, for example after a partial refund.
For subscriptions with credits or hours, Cancel immediately also shows Expire remaining balance. Leave it checked to remove the unused credits or hours from the client's balance.
Click Cancel subscription.
ManyRequests also cancels the subscription in Stripe, so the client won't be charged again. Cancelling doesn't refund anything by itself.
Refunding a one-off service
One-off services don't have a subscription to cancel. On the organization's Services and subscriptions tab, hover over the service card, click the three dots and choose Remove service to take it away from the organization.
Refunds for manual payments
If the client paid outside Stripe, for example by bank transfer, PayPal or cash, the process is the same but fully manual.
Step 1: Send the refund yourself
Refund the client with the method they paid with.
Keep your own record of the refund for accounting.
Step 2: Update ManyRequests
Cancel the subscription or remove the one-off service exactly as described above. ManyRequests doesn't store refund records, so this is how you reflect the refund on the client's side.
Related: How to cancel a client subscription.