Use case: A client no longer needs your services or asks you to end their plan. You can cancel their subscription yourself, either at the end of the billing period or right away, and undo a cancellation that has not taken effect yet.
Only portal admins and admins can cancel a client's subscription.
How to cancel a client subscription
Go to Users > Clients, open the Organizations tab and select the client's organization.
On the Services and subscriptions tab, hover over the subscription card, click the three dots in the top-right corner and select Cancel.
Choose how to cancel:
Cancel at period end: the subscription stays active until the end of the current billing period, then ends. The card shows Cancels and the date.
Cancel immediately: the subscription ends now and billing stops. The card disappears from the tab.
For subscriptions with credits or hours, Cancel immediately also shows Expire remaining balance. It is ticked by default and removes the unused credits or hours from this subscription from the client's balance. Untick it to let the client keep them.
Click Cancel subscription.
The client keeps access to their past requests and files. Once the subscription has ended, they can no longer submit new requests under it.
How to undo a pending cancellation
While a subscription is set to cancel at period end, you can still keep it running:
On the organization's Services and subscriptions tab, hover over the card that shows Cancels and the date.
Click the three dots and select Restore.
Click Restore subscription to confirm. The cancellation is reverted and the subscription renews as before.
A subscription cancelled immediately can't be restored. To start billing the client again, add a new subscription with New service or subscription.
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How to disable the cancel or pause subscription option (let clients cancel or pause themselves, or pause a subscription instead of cancelling it)