How To Setup and Create Canned Responses (Admin View)
On your Dashboard, head over to Settings > Modules and Extensions
Select Requests
Scroll down and at the very bottom, click on Canned Responses
Select Create canned responses
Input the necessary details
Note: Give your canned response a title, select or create categories, and compose your message.
💡 Tip: Create editable [brackets] so that your team will fill out information relative to your client.
Click on Save Changes
How To Use Canned Responses (Team View)
Canned responses are easily accessible on every request.
Select a Request you want to respond to
On the Request Messaging area, click on the Canned Responses icon
You'll be prompted with a selection of Canned Responses
Choose one that fits your intended response
Once selected, the text will be populated
Make edits as needed