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How To Embed a Live Chat to Your Client Portal

Discover how to add live chat support to your client portal using one of six supported platforms

Written by Robin Vander Heyden

📌 Use Case


You want your clients to have access to live chat support directly from their client portal using a live chat tool you already have set up. ManyRequests lets you embed one of several popular live chat platforms in just a few steps.

Here is a quick video overview on how to embed a live chat to your client portal:

Supported Live Chat Platforms

You can currently embed the following live chat software into ManyRequests:

How to Embed a Live Chat

  1. Click Settings in the left sidebar, then select Integrations

  2. Select Live Chat from the list of Integrations
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  3. Select the platform you want to embed. Each requires a different piece of information to connect:
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    ​Intercom - connect using your Intercom workspace details

    Crisp - requires your Workspace ID. To find it, go to Crisp’s Settings→ Website Settings→ select the inbox, click Settings, then Setup instructions

    Tawk.to - requires your Direct Chat Link from your Tawk.to account

    Livechat - requires your License number

    HubSpot - requires your Embed code src from your HubSpot

    Customerly - requires your Project ID
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  4. Toggle Enabled for your selected platform, then click Save Changes to apply the integration

What Your Clients See

By default, the live chat widget is only visible to you– not to your clients. Once you add and enable your own live chat platform, it will replace the default ManyRequests chat button and become visible to your clients as well.


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