đ Use Case
You want your clients to have access to live chat support directly from their client portal using a live chat tool you already have set up. ManyRequests lets you embed one of several popular live chat platforms in just a few steps.
Here is a quick video overview on how to embed a live chat to your client portal:
Supported Live Chat Platforms
You can currently embed the following live chat software into ManyRequests:
How to Embed a Live Chat
Click Settings in the left sidebar, then select Integrations
Select Live Chat from the list of Integrations
âSelect the platform you want to embed. Each requires a different piece of information to connect:
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âIntercom - connect using your Intercom workspace detailsCrisp - requires your Workspace ID. To find it, go to Crispâs Settingsâ Website Settingsâ select the inbox, click Settings, then Setup instructions
Tawk.to - requires your Direct Chat Link from your Tawk.to account
Livechat - requires your License number
HubSpot - requires your Embed code src from your HubSpot
Customerly - requires your Project ID
âToggle Enabled for your selected platform, then click Save Changes to apply the integration
What Your Clients See
By default, the live chat widget is only visible to youâ not to your clients. Once you add and enable your own live chat platform, it will replace the default ManyRequests chat button and become visible to your clients as well.
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