Add the live chat tool you already use to your client portal. Your clients see the chat widget on every page of the portal and can reach you without leaving it.
Use case: your support team answers questions in Intercom. Connect it to ManyRequests, and clients can start a chat from their dashboard while you keep all conversations in one inbox.
Supported live chat providers
Intercom
Crisp
Tawk.to
LiveChat
HubSpot
Customerly
You can connect one provider at a time.
How to add a live chat to your portal
Go to Settings > Integrations.
Click Live chat.
Choose your live chat provider.
Turn on Enabled.
Paste the ID or link from your provider into the field (see the table below).
Click Save changes.
The provider you connected shows a check mark on the live chat page.
What to enter for each provider
Each provider page has a Learn link to the provider's own help article.
Provider | Field in ManyRequests | Where to find it |
Intercom | Workspace ID | Your Intercom workspace ID (also called app ID). |
Crisp | Workspace ID | In Crisp: Settings > Website Settings, pick the inbox, click Settings, then Setup instructions. Copy the Website ID. |
Tawk.to | Direct chat link | The direct chat link of your Tawk.to property. |
LiveChat | License number | Your LiveChat license number. |
HubSpot | Embed code src | The |
Customerly | Project ID | Your Customerly project ID. |
Good to know
The chat widget only shows to clients. You and your team don't see it in the portal.
With Intercom and Customerly, ManyRequests passes the client's name and email to the chat, so you know who you're talking to.
To remove the chat, open your provider in Settings > Integrations > Live chat, turn off Enabled and click Save changes.
Connecting a different provider replaces the current one.