Not every client wants to log into a portal just to submit a task. Sometimes, they just want to send a quick email and move on. This feature lets them do exactly that, while you still keep everything organized inside ManyRequests.
📌 Use Case
You’re working with clients who:
Prefer email over logging into tools
Send requests while on the go
Forget to use the portal consistently
Instead of copying emails into tasks manually, you can let requests flow straight into your system.
How It Works
Once enabled, ManyRequests gives you a unique email address.
When a client sends an email to that address:
The subject becomes the request title
The email body becomes the request description
Attachments are automatically included in the request
The system matches the sender to an existing client account
A new request is created inside the portal
How to Enable (Admin view)
On your Dashboard go to Settings
Go to Modules and Extensions
Click on Requests
Scroll down and enable "Create Requests via Email"
How to Share It With Clients
Once you have the email address, you can:
Send it directly to clients
Add it to onboarding materials
Include it in your service instructions
A simple line like this works well:
“You can also send requests via email using this address.”
How Can Clients Get Your Request Email Address (Client view)
Follow these steps:
Go to your Dashboard
Click on Projects / Requests
Click Create Project / Request
Scroll down
Click “Or Submit via Email”
You’ll see a generated email address.
This is the address your clients should use to send requests.
Notes on attachments:
New requests → files saved to the request
Replies → files saved as comment attachments
Files over 25MB are skipped automatically