Why Average Response Times Matter
Fast response times = happy clients! Tracking your team's average response time helps you:
Identify and reward responsive team members.
Spot bottlenecks before they become client complaints.
Set realistic expectations with clients about turnaround.
📌 Use Case:
You’re a creative agency owner who wants to keep clients happy and ensure your team is staying responsive. You want to quickly see how fast your designers and account managers are replying to client requests. Maybe a client mentioned a slow reply, or you just want to recognize your speediest team members.
The “Average Response Times” report in your dashboard is the quickest way to get the data you need.
How to View Average Response Times
On your Dashboard, locate and click on the Reports
Select Avg. Response Time
This report will display a list of all your team members, along with their average response time to client requests
At the top or side of the report, use the date filter to view averages for specific periods