📌 Use Case:
Let’s say you're a creative agency working on marketing assets for a SaaS brand. Your client just received a round of banner ad designs in JPG format. Instead of writing feedback in a long paragraph or sending screenshots via email, they can click directly on the image, leave a comment exactly where they want a change made, or drop timestamped comments on a video to call out the exact area and moment that needs editing, and even record a Loom video to explain their thoughts. This saves time, avoids miscommunication, and speeds up revisions.
What is the Annotation Module?
The Annotation Module lets your clients add comments directly onto files such as images and PDFs, and videos (with timestamped feedback), making it easier to give precise, visual feedback. This feature is designed to replace long email threads and vague revision notes with clear, contextual comments.
The following attachment file types are allowed for commenting:
.png
.gif
.jpg
.pdf
.mp4 / .mov (with area and timestamped annotations)
more to come soon!
How To Write Annotations On Attachments (Client View)
Select the file attachment on the Discussion
Note: Files must be shared in the Discussion panel of a request, not as attachments in the request form itself.
Left click on any specific area and start adding comments, feedback, or notes
Add comments to a video
Play the video and pause at the moment you want to comment on.
Add your note at that specific area.
Your comment will be pinned to that area and timestamp, making it clear which part of the video needs feedback.
Alternatively, you can record a quick Loom video directly on the file by clicking on the video camera icon
You can add as many annotations as you like
How To Manage Annotations On Attachments (Admin View)
Client annotations will appear on the files as Active comments. For videos, each comment is pinned to a timestamp so you can jump directly to the exact part of the video. You can find them on the right hand side of the screen
Annotations are grouped into threads to maintain context of each comment
Annotations can also be Resolved when done
