On your Dashboard, head over to Settings > Modules and Extensions
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Select Requests

Scroll down and at the very bottom, click on Canned Responses
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Select Create canned responses
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Input the necessary details
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​Note: Give your canned response a title, select or create categories, and compose your message.
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💡 Tip: Create editable [brackets] so that your team will fill out information relative to your client.
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Click on Save Changes

Select a Request you want to respond to

On the Request Messaging area, click on the Canned Responses icon
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You'll be prompted with a selection of Canned Responses
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Choose one that fits your intended response

Once selected, the text will be populated

Make edits as needed