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How Notifications Work and How To Edit Notification Settings

Learn when notifications are sent in ManyRequests, how to customize what you receive, and how to automate who gets notified.

Written by Robin Vander Heyden

📌 Use Case

You want to stay informed about what’s happening in your portal– new requests, client comments, payment issues– without being overwhelmed by notifications you don’t need. ManyRequests lets you customize exactly which notifications you receive, and even automate who gets notified on specific client accounts.

Here's a video overview on how notifications work:
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How Notifications Work

A notification is sent every time there’s new activity on a request– a new submitted request, a status change, a file upload, or a new message.

These notifications go to:

  • The client on the request

  • Any team members assigned to that request

Adding Multiple Clients to a Request

You can assign more than one client to a single request so they’re all notified of activity:

  1. Open the request and go to the Details tab

  2. Under Following, add the additional clients you want notified

  3. Every client added here will receive notifications whenever there’s activity on that request

Viewing Your Notifications

As an admin, you can see an overview of all notifications– including things like when a new client creates an account. Notifications are grouped by Teams and Clients so you can quickly scan what’s relevant to each.

Request Notifications

  • New service requests - received when a client submits a new service request

  • Request updated by clients - received when a client changes a request’s priority or marks it as completed

  • New comment by team member on assigned request - received when a team member comments on a request assigned to you

  • New comment by client on assigned request - received when a client comments on a request assigned to you

  • New assigned request - received when a service request has been assigned to you

  • New chat message - received when someone sends you a new chat message

  • New comment on attachment - received when someone comments on a request attachment or resolves a feedback thread

Billing Notifications

  • New client - received when a new client joins your portal

  • Subscriptions cancelled by client - received when a client manually cancels a subscription

  • Subscriptions set to cancel by client - received when a client schedules a subscription to cancel at the end of its current period

  • Client payment failed - received when a client’s payment has failed

  • Client payment rejected - received when a client’s payment has been rejected

  • Subscription paused - received when a subscription has been paused

  • Subscription created - received when a new subscription is created

You can toggle each notification on or off separately for Email or In-App delivery.

How to Edit Your Notification Settings

  1. On your dashboard, click the three dots next to your name, then select Your Profile

  2. From there, select the Notification Preferences tab
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  3. For each notification type, toggle Email and In-App on or off.

  4. Your preferences are saved automatically as you toggle each setting.
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