Announcements let you share news with all your clients at once. Each announcement shows as a banner on your clients' dashboard for the dates you choose, and you can also send it by email.
Use case: your studio closes over the holidays. You create an announcement that shows from December 15 to January 2, so every client sees it when they log in and knows when requests will be picked up again.
Only portal admins and admins can create and delete announcements.
How to create an announcement
Go to Users > Clients and click Announcements at the top right. The button is also on the Organizations and Brands tabs. It isn't shown on small screens, so use a computer.
The Announcements page lists the announcements you've created. Click Create announcement.
Fill in the form:
Title (required): this is the text of the banner your clients see.
Content (required): the full message. Clients see it when they click the banner. You can use bold, links, lists and other formatting.
Show from: the first day the announcement is visible (this date is included). If you leave this field empty, the announcement will be visible immediately.
Show until (required): when the announcement stops showing. It can't be before Show from.
Active subscribers only: if checked, only clients with an active (or trialing) subscription see and receive the announcement.
Send by email: if checked, the announcement is also emailed to your clients.
Click Create.
What your clients see
While the announcement is active, clients see its title as a blue banner on their Dashboard.
Clicking the banner opens the full announcement. Clients can hide the banner with the Dismiss (x) button. It stays hidden in that browser until the announcement ends.
When the email is sent
If Show from is empty or today, the email goes out as soon as you create the announcement.
If Show from is in the future, the email goes out on that date.
The email goes to every client in your portal, or only to clients with an active subscription if you checked Active subscribers only.
Tips and FAQ
Can I edit an announcement?
No. You can open it with View from the menu (three dots), but to change it, delete it and create a new one. If you checked Send by email, the new one is emailed again.
How do I delete an announcement?
On the Announcements page, open the menu (three dots) next to the announcement, choose Delete and confirm with Delete announcement. The banner disappears from your clients' dashboards. Emails that were already sent can't be recalled.
Can I send an announcement to one client or organization only?
No. Announcements go to all your clients, or to all clients with an active subscription. To reach one client, use a message or a comment on their request.
Do my team members see announcements?
Team members don't: announcements are meant for clients, and only clients get the email. Admins also see the banner on their own dashboard, unless you checked Active subscribers only.