How the Trial Period Works for Clients

Note: Trial periods are only available for accounts connected to Stripe. This option is not available for manual payment setups.

When a client signs up for a service with a trial period, the checkout page shows two separate amounts:

For example, a client signing up for a 14-day trial at $150 due today, with their regular weekly subscription of $200 starting automatically after the trial ends.

The client enters their payment details and clicks Subscribe to confirm. Payment for the trial is processed immediately at signup.

The trial period does not count as part of the regular subscription billing cycle. The client’s full subscription billing begins automatically at the end of the trial period– on the date shown under Future payments on the checkout page.

For example, if a client starts a 14-day trial on August 27, their first full subscription payment will be processed on September 10.

The subscription is opt-out. When a client signs up for a trial, they are automatically enrolled in the full subscription at the end of the trial period. They do not need to take any action to continue– the regular billing starts automatically.

If a client does not want to continue after the trial, they need to cancel their subscription before the trial period ends to avoid being charged the full subscription price.

For free trials, the trial charge at checkout is $0. The client still enters their payment details at signup. Their first payment– the full subscription price– is processed automatically when the free trial ends.